General Terms and conditions of sale

 

 

GENERAL TERMS AND CONDITIONS OF SALE

 

Last updated: 23/11/2025

 

ARTICLE 1 — GENERAL PROVISIONS

 

These General Terms and Conditions of Sale (the "General Terms and Conditions of Sale", or the "GTC") apply exclusively to the online sale of products offered by YSJ DIGITAL - FZCO, a limited liability company registered at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Registration number: 68909 (the "Operator") on the Website.

The GTC are made available to customers on the Website where they can be directly consulted and can also be communicated to the customer upon simple request by any means.

The GTC are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having been aware of and accepted them before placing an order. The validation of the order by its confirmation constitutes the buyer's adherence to the GTC in force on the day of the order, the preservation and reproduction of which are ensured by the Operator.

 

ARTICLE 2 — PRODUCT DESCRIPTION

 

The Website is an online sales site for the resale of recreational drones and drone-related accessories (hereinafter the "Product(s)") open to any natural or legal person using the Website (the "Client").

Each Product presented on the Website is accompanied by a description (prepared by the supplier in China or accessible on the manufacturer's website via a link on the Website) mentioning its essential characteristics. The photographs illustrating the products, where applicable, do not constitute a contractual document. The Product's user manual, if it is an essential element, appears on the Website or is sent at the latest upon delivery. The Products comply with the requirements of current French law. The CE certificates for each product can be provided upon request.

The Client remains responsible for the methods and consequences of their access to the Website, particularly via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain the Client's responsibility. Furthermore, the Client must provide and be entirely responsible for the necessary equipment to connect to the Website.

The Client acknowledges having verified that the computer configuration they use is secure and in working order.

 

ARTICLE 3 — THE CLIENT ACCOUNT

 

To place an order on the Website, the Client will have their personal client account. It is the Client's responsibility not to communicate their identifier and password, in accordance with the provisions of the PERSONAL DATA article of these General Terms and Conditions. Each Client undertakes to maintain strict confidentiality regarding the data, particularly the identifier and password, allowing them to access their client account, the Client acknowledging that they are solely responsible for access to the Service via their identifier and password, except in the case of proven fraud. Each Client also undertakes to immediately inform the Operator in the event of loss, misappropriation, or fraudulent use of their identifier and/or password.

The Client undertakes upon registration to:

  • Provide real, accurate, and up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without being authorized to do so.

     

  • Keep the registration data updated to continuously ensure its real, accurate, and up-to-date nature.

     

The Client also undertakes not to make available or distribute unlawful or objectionable information (such as defamatory information or identity theft) or harmful information (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Client's access to the Website at the Client's exclusive fault.

 

ARTICLE 4 — ORDERS

 

The Operator strives to ensure optimal availability of its Products. Product offers are valid subject to available stocks.

If, despite the Operator's best efforts, a Product proves unavailable after the Client's order, the Operator will inform the Client by email as soon as possible, and the Client will have the choice between:

 

  • The delivery of a Product of equivalent quality and price to the one initially ordered, or

     

  • The refund of the price of the ordered Product within thirty (30) days at the latest of the payment of the sums already paid.

     

It is agreed that apart from the refund of the price of the unavailable Product, if this option is requested by the Client, the Operator is not liable for any cancellation indemnity, unless the non-performance of the contract is personally attributable to it.

Except for any contrary mention in these General Terms and Conditions and without prejudice to the right of withdrawal provided for by applicable law, the Client's orders are firm and final.

When placing an order, the Client must select the chosen Products, add them to their cart by indicating the selected Products and the desired quantities. The Client has the possibility to check the details of their order and its total price, and to return to previous pages to possibly correct the content of their cart, before validating it.

The Client undertakes to read the General Terms and Conditions of Sale in force before accepting them and confirming the terms and conditions, and any delivery and withdrawal fees prior to the payment of their order. The confirmation of the order implies acceptance of the GTC and forms the contract.

The contractual information relating to the order (including the order number) will be confirmed by email in a timely manner and at the latest at the time of delivery. The Operator strongly advises the Client to print and/or archive this order confirmation on a reliable and durable medium as proof. A digital invoice is made available to the Client in the "my account" area. The Operator also advises the Client to print and/or archive this invoice on a reliable and durable medium as proof.

Any email sent to the Client as part of an order will be sent to the email address the Client provided when placing the order on the Website.

The Operator reserves the right not to validate the Client's order for any legitimate reason, particularly in the event that:

  • The Client does not comply with the General Terms and Conditions in force at the time of their order;

  • The Client's order history shows that amounts remain due for previous orders;

  • One of the Client's previous orders is subject to an ongoing dispute;

  • The Client has not responded to a request for confirmation of their order sent by the Operator.

The Operator archives the Product sales contracts in accordance with the applicable legislation. By making a request to the following address contact@nomadssecurity.com, the Operator will provide the Client with a copy of the contract subject to the request.

Any modification of the order by the Client after confirmation of their order is subject to the Operator's agreement.

The information communicated by the Client when placing the order (in particular name and delivery address) commits the Client. Thus, the Operator's liability cannot in any way be sought in the event that an error during the order placement prevents or delays delivery/handover.

The Client declares that they have full legal capacity to enter into a commitment under these General Terms and Conditions.

Registration is open to capable adults and minors, provided that the latter act under the supervision of the parent or guardian holding parental authority. Under no circumstances is registration authorized on behalf of third parties unless validly empowered to represent them (legal entity, for example). Registration is strictly personal to each Client.

In the event of the Client breaching any of the provisions herein, the Operator reserves the right to terminate the said Client's account without notice.

 

ARTICLE 5 — PAYMENT METHODS AND SECURITY

 

The Client expressly acknowledges that any order placed on the Website is an order with an obligation to pay, which requires the payment of a price against the supply of the ordered Product.

In any event, the Operator reserves the right to verify the validity of the payment, before shipping the order, by all necessary means.

The Operator uses the Stripe online payment solution.

Orders can be paid using one of the following payment methods:

  • Payment by bank card. Payment is made directly on the secure banking servers of the Operator's bank; the Client's bank details do not pass through the Website. The bank details communicated during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these details are not accessible to third parties.

The Client's order is recorded and validated upon acceptance of the payment by the bank.

The Client's account will be debited for the corresponding amount only when (i) the data of the bank card used has been verified and (ii) the debit has been accepted by the bank that issued the bank card.

 

The impossibility of debiting the amounts due will result in the immediate nullity of the sale.

 

The bank card may be refused, notably if it has expired, if it has reached the maximum spending limit the Client is entitled to, or if the data entered is incorrect.

Where applicable, the order validated by the Client will only be considered effective once the secure bank payment center has given its agreement to the transaction.

As part of the verification procedures, the Operator may have to ask the Client for all the necessary documents to finalize their order. These documents will not be used for any other purpose.

 

ARTICLE 6 — PAYMENT OF THE PRICE

 

The company YSJ DIGITAL - FZCO reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the CLIENT.

The prices listed on the product sheets in the internet catalog are prices in Euros (€) excluding taxes (HT). Customers have the quality of importer of the goods purchased online, and we do not apply VAT at the time of online sale. Consequently, the payment of duties and taxes, particularly VAT, may be claimed by the carrier upon delivery of their package.

The strikethrough prices on the product sheets and other pages of the website www.nomadssecurity.com are the recommended prices observed among competitors.

 

ARTICLE 7 — FORMATION OF THE CONTRACT

 

The contract between the Operator and the Client is formed at the moment the Client sends the confirmation of their order.

The Client's attention is particularly drawn to the method of accepting the order placed on the Website. When the Client places their order, they must confirm it using the "double-click" technique, meaning that after selecting Products added to the cart, the Client must check and possibly correct the content of their cart (identification, quantity of selected products, price, delivery terms and costs) before validating it by clicking on "I validate my delivery", then they acknowledge accepting these GTC before clicking on the "I pay" button, and finally, they validate their order after having filled in their bank details. The "double click" is equivalent to an electronic signature and constitutes an irrevocable and unreserved acceptance of the order by the Client.

The archiving of communications, purchase orders, and invoices is ensured by the Operator on a reliable and durable medium so as to constitute a faithful and durable copy. These communications, purchase orders, and invoices can be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions concluded between the Operator and its Clients.

The order may be resolved by the Client by sending an email via the contact form accessible via the online store:

  • For delivery of a Product that does not conform to the declared characteristics of the Product;

  • For delivery exceeding the deadline fixed in the purchase order or, in the absence of such a date, within thirty (30) days following the conclusion of the contract, after the Operator has been ordered, using the same methods and without result, to make the delivery within a reasonable additional period;

  • For a price increase that is not justified by a technical modification of the product imposed by public authorities.

In all these cases, the Client can demand the refund of the deposit paid, plus interest calculated at the legal rate from the date the deposit was collected.

 

The order may be resolved by the Operator in case of:

 

  • The buyer's refusal to take delivery;

     

  • Non-payment of the price (or the balance of the price) at the time of delivery.

     

 

ARTICLE 8 — RETENTION OF TITLE

 

The Operator remains the exclusive owner of the Products ordered on the Website until full payment of the price, including any shipping costs.

 

ARTICLE 9 — SHIPPING AND DELIVERY

 

The online sales offers presented on the Website are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within these same geographical areas.

Delivery means the transfer of physical possession or control of the Product to the Client.

The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Website for each Product, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in the following format: Shipping time + Transport time in business days on the Website when ordering.

The Operator undertakes to try to ship the Products in accordance with the deadlines announced on each Product sheet and at the cart level, provided that the payment of the order has not been previously refused.

However, if one or more Products cannot be delivered within the initially announced time, the Operator will send an email indicating the new delivery date to the Client.

The Products will be delivered to the address indicated by the Client when placing their order. It is therefore up to the Client to check that this address contains no errors. The Operator's liability cannot be engaged if the address communicated by the Client is incorrect, thereby preventing or delaying delivery.

Upon delivery, your order may be in your mailbox or you may be asked to sign a receipt and pay the VAT (if applicable in your country).

Upon delivery, it is the Client's responsibility to verify that the delivered Products comply with their order and that the package is sealed and undamaged. If this is not the case, the Client must imperatively indicate it on the delivery slip and is responsible for providing proof of this indication when submitting a claim to after-sales service. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip.

 

ARTICLE 10 — RIGHT OF WITHDRAWAL

 

If a delivered Product does not give the Client complete satisfaction, the latter may return it to the Operator. The Client will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with article L.221-21 of the French Consumer Code and in order to exercise this right of withdrawal under the conditions of articles L. 221-18 et seq. of the Consumer Code, the Client is invited to complete the standard withdrawal form by clicking on the link below: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf. Print it and return it to us at contact@nomadssecurity.com.

The Operator will send an acknowledgment of receipt of the Client's withdrawal request by email.

Where applicable, the Client may exercise their right of withdrawal by notifying the Operator of the following information:

  • Name, geographical address, telephone number, and email address;

  • Decision of withdrawal by means of an unambiguous statement.

The return costs are the responsibility of the Client, unless the item cannot be normally returned by post, in which case the Operator will collect the Product at its expense.

The exceptions of article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, notably if the order consists of a contract:

  • For the supply of services fully performed before the end of the withdrawal period and whose execution began after the consumer's express prior agreement and express waiver of their right of withdrawal;

  • For the supply of goods or services whose price depends on fluctuations in the financial market beyond the professional's control and likely to occur during the withdrawal period;

  • For the supply of goods manufactured according to the consumer's specifications or clearly personalized;

     

  • For the supply of goods likely to deteriorate or expire rapidly;

     

  • For the supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection;

     

  • For the supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

     

  • For the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose agreed value at the conclusion of the contract depends on fluctuations in the market beyond the professional's control;

  • For maintenance or repair work to be performed urgently at the consumer's home and expressly requested by them, within the limit of spare parts and work strictly necessary to meet the emergency;

     

  • For the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

     

  • For the supply of a newspaper, periodical, or magazine, except for subscription contracts to these publications;

  • Concluded during a public auction;

  • For the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering, or leisure activities that must be provided on a specific date or period;

     

  • For the supply of digital content not provided on a material medium, the execution of which began after the consumer's express prior agreement and express waiver of their right of withdrawal.

     

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.

 

In addition to the returned Product, the return package must also contain a letter specifying the Client's exact and complete contact details (surname, first name, address) as well as the order number, and the original purchase invoice.

The Operator will refund the Client the amount of the Product within fourteen (14) days from the receipt of the Product and all elements allowing the Client's refund to be processed. This refund may be made by the same payment method as the one used by the Client. As such, the Client who paid for their order with credit notes/gift vouchers may be refunded with credit notes/gift vouchers according to the Operator's discretion.

By accepting these General Terms and Conditions of Sale, the Client expressly acknowledges having been informed of the withdrawal procedures.

 

ARTICLE 11 — CUSTOMER SERVICE

 

The Client can contact the Operator:

  • By email by writing to contact@nomadssecurity.com indicating their name, telephone number, the subject of their request, and the number of the order concerned.

 

ARTICLE 12 — INTELLECTUAL PROPERTY AND WEBSITE USE LICENSE

 

The Operator is the sole owner of all elements present on the Website, notably and without limitation, all texts, files, animated or non-animated images, photographs, videos, logos, designs, models, software, trademarks, visual identity, database, Website structure, and all other intellectual property elements and other data or information (hereinafter, the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Website may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented, or exploited in any other manner, whether free of charge or for a fee, by a Client or by a third party, whatever the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator on a case-by-case basis, and the Client is solely responsible for any unauthorized use and/or exploitation.

Furthermore, it is specified that the Operator does not own the content uploaded by the Clients, for which the latter remain fully responsible and guarantee the Company against any recourse in this respect. Clients grant the Operator a non-exclusive, transferable, sublicensable, free, and worldwide license for the use of the intellectual property content they publish on the Website, for the entire duration of the protection of this content.

The Operator reserves the right to take any legal action against persons who have not complied with the prohibitions contained in this article.

 

ARTICLE 13 — LIABILITY AND WARRANTY

 

The Operator cannot be held responsible for the non-performance of the contract due to the Client or due to an event qualified as force majeure by the competent courts, or due to the unpredictable and insurmountable act of any third party to these presents.

The Client acknowledges that the characteristics and constraints of the Internet do not allow the security, availability, and integrity of data transmissions over the Internet to be guaranteed. Thus, the Operator does not guarantee that the Website and its services will operate without interruption or operational error. In particular, their operation may be temporarily interrupted for maintenance, updates, or technical improvements, or to evolve their content and/or their presentation.

The Operator cannot be held responsible for the use that would be made of the Website and its services by the Clients in violation of these General Terms and Conditions and for the direct or indirect damage that this use could cause to a Client or a third party. In particular, the Operator cannot be held responsible for false declarations made by a Client and their behavior towards third parties. In the event that the Operator's liability is sought due to such behavior by one of its Clients, the latter undertakes to guarantee the Operator against any conviction pronounced against it, as well as to reimburse the Operator for all costs, particularly lawyer's fees, incurred for its defense.

Regardless of any additional contractual guarantee (commercial guarantee) that may be granted, the Products benefit from the legal guarantee of conformity provided for in articles L. 217-4 et seq. of the French Consumer Code (notably L. 217-4 to L. 217-14 of the Consumer Code), and the guarantee against hidden defects provided for in articles 1641 to 1649 of the French Civil Code.

You may decide to implement the guarantee against hidden defects of the sold item within the meaning of article 1641 of the French Civil Code. In this case, you can choose between the resolution of the sale or a reduction in the selling price in accordance with article 1644 of the French Civil Code.

Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9, and L. 217-12 of the French Consumer Code, article 1641, 1644, and the first paragraph of article 1648 of the French Civil Code, as in force on the date of these General Terms and Conditions of Sale:

Art. L.217-4 of the Consumer Code: "The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. They are also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made their responsibility by the contract or was carried out under their responsibility."

 

Art. L.217-5 of the Consumer Code: "The goods are in conformity with the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: — if they correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; — if they present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling; 2° Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter."

Art. L.217-7 of the Consumer Code: "Defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller can contest this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked."

 

Art. L.217-9 of the Consumer Code: "In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost clearly disproportionate to the other modality, taking into account the value of the goods or the importance of the defect. They are then required to proceed, unless impossible, according to the modality not chosen by the buyer."

Art. L.217-12 of the Consumer Code: "Action resulting from a lack of conformity is time-barred after two years from the delivery of the goods."

Art. 1641 of the Civil Code: "The seller is bound by the guarantee against hidden defects in the sold item which render it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given only a lower price, had they known of them."

Art. 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having a part of the price refunded."

Art. 1648 paragraph 1 of the Civil Code: "Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect."

It is recalled that the search for amicable solutions prior to any eventual legal action does not interrupt the time limits for action under legal guarantees or the duration of any eventual contractual guarantee.

 

ARTICLE 15 — AFTER-SALES SERVICE

 

The after-sales services performed by the Operator and not covered by the commercial guarantee are subject to a contract, a copy of which is given to the Client.

Claims made under the guarantees must be sent to the after-sales service at the following contact details:

  • Email address: contact@nomadssecurity.com

  • Postal address: Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong

Products covered by the guarantees must be returned new, complete, and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.

The Client will be reimbursed for the return postal costs at the latest within thirty (30) days following receipt of the product by the Operator.

 

ARTICLE 16 — PERSONAL DATA

 

For more information concerning the use of personal data by the Operator, please read the Privacy Policy regarding respect for privacy (the "Privacy Policy") carefully. You can consult this Privacy Policy on the Website at any time.

 

ARTICLE 17 — HYPERTEXT LINKS

 

The hypertext links available on the Website may redirect to third-party sites not published by the Operator. They are provided solely for the Client's convenience, to facilitate the use of resources available on the Internet. If the Client uses these links, they will leave the Website and then agree to use the third-party sites at their own risk or, where applicable, in accordance with the conditions governing them.

The Client acknowledges that the Operator neither controls nor contributes in any way to the development of the terms of use and/or content applying to or appearing on these third-party sites.

Consequently, the Operator cannot be held responsible in any way whatsoever because of these hypertext links.

Furthermore, the Client acknowledges that the Operator cannot endorse, guarantee, or take responsibility for all or part of the terms of use and/or content of these third-party sites.

The Website may also contain promotional hypertext links and/or advertising banners redirecting to third-party sites not published by the Operator.

The Operator invites the Client to report any hypertext link present on the Website that would allow access to a third-party site offering content contrary to laws and/or good morals.

The Client may not use and/or insert a hypertext link pointing to the Website without the prior written agreement of the Operator on a case-by-case basis